Refund & Replacement Policy
At DigiButigi, customer satisfaction is our highest priority. We strive to ensure all our digital products and services meet your expectations. However, in the rare case that an issue arises, we follow the policy outlined below:
1. Refund Eligibility
A full refund is applicable only if a valid issue is reported within 24 hours of purchase.
The reported issue must be related to product functionality, access, or delivery.
All refund requests must include proof of the issue (such as screenshots, error messages, or detailed description).
2. Refund Exclusion
No refunds will be issued after 24 hours of purchase under any circumstances.
If any issue is reported after the 24-hour window, the customer will be eligible for a replacement only—not a refund.
Refunds are not applicable for change of mind, accidental purchase, or failure to read product details before ordering.
3. Replacement Policy
For issues reported after 24 hours, we offer one-time replacement of the purchased product or service.
The replacement process may take up to 48 hours depending on the nature of the issue.
4. How to Request a Refund or Replacement
To request a refund or replacement, please contact our support team at:
📧 Email: digibutigi@gmail.com
📞 Phone: +8801868739858
Include the following details:
Order ID
Registered email or phone number
Description of the issue
Time of purchase